Shipping Policy

Local delivery

Free local delivery is available for all orders within 20km of Dingle. 

Deliveries are made by arrangement with Susanne, please phone 086 8771917 to organise. 

All orders are processed within 2 to 3 working days after receiving your order confirmation email. You will receive another notification when your order has been shipped. 

Shipping charges for your order will be calculated and displayed at checkout.

Local & International Shipping

Shipping option

Estimated delivery time


2 to 3 business days


10 to 20 business days


International Shipping

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MoonPorcelain is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. 

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. You can view our full Returns & Refund Policy by following this link →

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at